ORDER CONFIRMATION

As soon as you place your order, you will receive a confirmation email.  At this time, the order is pending and has not yet been processed.

Once your order has been processed and ships, you will receive an email confirmation.  This email will contain your tracking number. If for some reason, you did not receive an email, please check your spam folder and add online@titika.ca to your safe sender list.

CHANGING OR CANCELLING AN ORDER

After you have submitted your order we will not be able to make any changes to the order details. If you need to cancel your order for any reason, please contact us immediately at 1-905-604-5660 OR  send an e-mail to online@titika.ca. If your order has already been processed  we will not be able to cancel it.

CANCELLED/REFUNDED ORDERS

While we do our best to keep our website up-to-date with inventory quantities, there could be an instance where the item you ordered suddenly becames out of stock and is no longer available. If this does happen, you will be notified within 24 to 48 hours, If your order contains other items that are in stock, we will still ship them out to you and refund the cost of the unavailable item.

DUTIES AND/OR TAXES

Orders shipped internationally may be subject to duties and/or taxes, which are determined by the customs agency within the destination country. Payment of any duties and/or taxes are covered by TITIKA Active Couture. In the case that additional charges are applied at time if delivery, please contact us at online@titika.ca.

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TRACK YOUR ORDER

When your order has been placed, you will receive a confirmation email with a tracking number. Visit the following link to track your order.

Track Order

For shipping related inquiries, please contact the courier directly.